The supplier will make every effort to deliver products on the agreed date but we cant always promise that orders are on time at high peak times of the year.Please note lead times for bespoke goods are 4-8 weeks E.G HAND MADE STEPS & NEW QUARRIED STONE.

We cannot give guaranteed delivery times. When placing an order we will only give an am (7.00am-12.00pm) or pm (12.00pm-5.00pm) slot. If you want a more accurate delivery time you can call the office on the morning of the delivery and we will be pleased to give you a more accurate delivery time. However delays are still possible which are beyond our control and we will not be in any way financially liable for late goods or services.

Whilst we will always strive to deliver materials within an agreed time frame delays can occur which are beyond Yorkstone u.k LTD control. 

 

Please plan your project 8 weeks in advance to avoid disappointment.
 

When wanting a refund the delivery charge must be paid by the customer & returned exactly as sold within four days of delivery. Your Refund will show 28days after the goods are returned and checked they are fit for re-sale.

WE DO NOT RETURN ANY RECLAIMED GOODS OR BESPOKE COPING STONES MADE TO ORDER.

 

WE HOLD A 7 DAY COOLING OFF PERIOD ON ALL ORDERS AFTER DEPOSITS ARE TAKEN (BESPOKE GOODS ONLY) 

25% Non Refundable deposits are taken on ALL HAND MADE BESPOKE JOBS.

PLEASE NOTE: WE ADVISE ADDING EXTRA DELIVERY CHARGES ONTO ALL FRAGILE GOODS PURCHASED IN CASE OF DAMAGE VIA TRANSPORT.

York stone varies in texture & we cant refund any goods that do not match the exact photo examples online as every batch is unique being a natural product. 

We do not refund or exchange any bespoke stone (cut to size or made to fit)

We understand  busy periods can cause stress when trying to push deadlines but we do not tolerate abuse or aggressive behavior towards our team from suppliers or clients.